[Eames ducked down to grab a water bottle from the mini-fridge in the room, setting it down in front of Heine's chair. He hadn't thought about saying where the chair was, a bit embarrassed at his lack of foresight, but it seemed like Heine could navigate just fine. So instead, he decided to get down to the spiel.]

It is. Particularly with service dogs who need to be trained for psychological conditions, it's important for there to be a strong bond between owner and dog. It'll be a year to two years of training, and if at any time you decide to back out of the training, the dog will suffer for it.

[He settled down into his chair, flipping open Heine's file so he could take notes as they talked.]

It's not something to be done lightly, but if you see it through to the end, it's very rewarding.

[Then, just to check in, he asked:]

Thoughts so far?